Shipmonk Reviews

ShipMonk is a modern eCommerce fulfillment solution with several key features and benefits:

• Multiple Warehouses: ShipMonk has warehouses located in various locations across the USA, Mexico, Canada, and Europe. This allows businesses to store their products closer to their customers, reducing shipping costs and improving delivery times.

• Advanced Technology: ShipMonk's award-winning 3PL software integrates with over 75 ecommerce shopping carts, marketplaces, and solution providers. This eliminates the need for manual work as the system automatically syncs orders, inventory, returns, and more.

• Scalability: As your business grows, ShipMonk can easily scale to meet your needs. This makes it a great choice for both small businesses and large enterprises.

• Customization: ShipMonk offers a range of customization options, allowing you to tailor the service to fit your specific needs.

• Integration with Ecommerce Platforms: ShipMonk integrates with a wide range of ecommerce platforms, making it easy to manage your online store.

• Reliable Support: ShipMonk offers reliable support to help you navigate any issues that may arise.

• Warehouse Automation: ShipMonk's warehouses are automated, ensuring efficient and accurate order fulfillment.

• Transparent Pricing: ShipMonk offers transparent pricing, so you always know what to expect.

These features make ShipMonk a comprehensive 3PL (third-party logistics) service tailored for DTC ecommerce brands, B2B retail distribution, and omnichannel fulfillment. The aim is to minimize logistical headaches for growing businesses. For more specific information, it's best to reach out to ShipMonk directly.

ShipMonk offers a tiered pricing structure based on monthly order volume. The more orders shipped, the more savings are possible. Here are some key details:

• Ecommerce Fulfillment Fees:

  • Order Pick Fee: $3.00
  • Additional Item Pick Fee: $0.75
  • Promotional Inserts: $0.20
  • Return Processing: $2.00 + $0.50 per additional item

• Storage Needs: Inventory is automatically slotted within fulfillment centers based on product size, sales velocity, and quantity. Each SKU is stored separately. Storage costs are as follows:

  • Small Bin: $1/month
  • Medium Bin: $2/month
  • Large Bin: $3/month
  • X-Large Bin: $4/month
  • Pallet: $25/month

• Additional Services: These include receiving fees applied on a per-pallet or per-carton basis.

• Included Services at No Additional Cost: Discounted shipping options, integration with over 75 ecommerce shopping carts, marketplaces, and solution providers, best-in-class customer support, enterprise fulfillment software, claims management, and international order processing.

For a personalized quote, it's recommended to contact ShipMonk directly. Please note that fees may be discounted based on volume during a formal quote. For fragile items and items heavier than 5lbs, additional charges may apply. This is an estimate only.

For retail and wholesale order fulfillment, there are some exceptions:

• Master Case pick fee: $5
• Special Instructions: $5 fee for including special instructions in an order. Depending on the size and scale of the tasks associated with special instructions, instructions may be billed at the special project rate of $45/man-hour, charged in 15-minute increments.
• Packaging Materials: Charges apply for pallets, boxes, and any extra materials used during the packing process.

This is a general overview of ShipMonk's pricing structure. For more specific information, it's best to reach out to ShipMonk directly.

ShipMonk offers multiple payment methods. Payments can be made directly through an account via ACH for a flat $5 fee. If a credit card / debit card is preferred, the transaction fee is 3%. PayPal has a transaction fee of 4%. Wire transfer fees depend on various factors.

The Billing Information tab is where the billing address and payment methods for payments are inputted. The Transactions tab reflects the invoices charged to the account and the payments made to ShipMonk. Each time an invoice closes and each time the payment method on file is charged, it will be reflected in this ledger.

For replenishing funds and auto-replenishment, the account requires a positive balance in order for orders to pass through the "Queued To Submit" stage. If the account balance goes into the negative without replenishment, fulfillment of orders will halt until funds are added. There are two options for adding funds to the account:

Option 1: Auto-Replenishment (recommended): Set the account to auto-replenish, so there is no delay in service due to insufficient funds. Essentially, a pre-identified amount of credit will be added to the account when the account balance drops below a certain amount. The minimum auto-replenishment amount for the account is $250.

Option 2: Manually Replenish: If auto-replenishment is not set up, the account balance can be manually replenished. There is no minimum payment amount for manual payments. If the account does not have enough available funds to submit the orders for fulfillment, they will remain in "Queued To Submit". Those orders will be submitted for fulfillment once there are sufficient account funds. There is a chance for a delay between the time the account is alerted that it is low or out of funds and when the account is manually replenished.